Shipping Policy

At sheWim®, we ship our products worldwide with the utmost care. Here’s everything you need to know about delivery times, rates, and tracking your order.

Free worldwide shipping

We offer free standard shipping on all orders, with no minimum purchase.

Delivery times are given in business days (excluding weekends and public holidays) and apply after your order has shipped.

Order processing

Every order is prepared and shipped within 1 to 2 business days after payment is confirmed. You’ll receive a confirmation email as soon as it ships, including a tracking number so you can follow your parcel at any time.

Tracking your parcel

As soon as your order leaves our fulfillment center, a tracking link is emailed to you. If you haven’t received anything within 48 hours of your order confirmation, please check your spam folder, then contact us at customerservice@shewim.com.

Customs duties and import taxes

For orders delivered outside the European Union (including Switzerland), customs duties or import taxes may be charged by local authorities on delivery. Any such fees are the responsibility of the recipient and are not included in the displayed price or shipping cost.

Delivery address

Please make sure your address is correct when ordering. sheWim® cannot be held responsible for a delay or failed delivery caused by an incomplete or incorrect address. If you notice a mistake, contact us as soon as possible at customerservice@shewim.com: if the order hasn’t shipped yet, we’ll do our best to correct it.

Delivery delays

The times shown are estimates. They may occasionally be longer during peak periods, exceptional logistics events, or customs checks beyond our control. We do everything we can to meet the stated times and keep you informed of any unexpected delay.

Questions?

Our customer service team is here to help:
customerservice@shewim.com

This policy forms an integral part of our Terms of Service.