Returns & Refunds

At sheWim®, your satisfaction matters. If you change your mind, you have 30 days to request a return.

30-day return policy

You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original condition and original packaging, with any protective seals intact.

Items that cannot be returned

For hygiene and safety reasons, the following cannot be returned or refunded once opened or unsealed:

• Skincare products (creams, serums, ampoules, sheet masks) whose seal has been broken;
• Any product used, damaged after delivery, or returned without its original packaging and accessories.

Devices may be returned if unused and in resalable condition, with all accessories and packaging.

Return shipping costs

Return shipping costs are the customer’s responsibility, unless the product is defective or an error occurred on our part (wrong or damaged item). In those cases, we cover the return and replacement at no charge to you.

How to request a return

1. Email us at customerservice@shewim.com with your order number and the reason for the return.
2. We’ll confirm eligibility and send you the return instructions and address.
3. Ship the item back in its original packaging, ideally with tracking (we recommend keeping proof of postage).

Please do not send any item back before receiving our confirmation, as unannounced returns cannot be processed.

Refunds

Once we receive and inspect your return, we’ll let you know whether the refund is approved. If approved, your refund is issued to your original payment method within 5 to 10 business days. Depending on your bank, it may take a few additional days to appear on your statement.

Original shipping costs (if any) and return shipping costs are non-refundable.

Faulty or incorrect items

If your item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery at customerservice@shewim.com with photos. We’ll arrange a free replacement or a full refund, including shipping.

Exchanges

The fastest way to get a different item is to return the eligible product for a refund and place a new order.

Need help?

Our customer service team is here for you:
customerservice@shewim.com

This policy forms an integral part of our Terms of Service and does not affect your statutory rights.